LancoTech LLC – Privacy Policy

Last Updated: December 27, 2025

This Privacy Policy describes how LancoTech LLC (“LancoTech,” “Lanco,” “we,” “us,” or “our”) collects, uses, stores, and discloses information when you interact with our websites, services, software, communications, and platforms (collectively, the “Service”), including but not limited to https://www.lancoignite.com.

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy should be read together with our Terms & Conditions.

1. Interpretation and Definitions

Interpretation

Capitalized terms have meanings defined below, regardless of whether they appear in singular or plural form.

Definitions

  • Account – A unique account created to access or use our Service.
  • Company – Refers to LancoTech LLC, Port St. Lucie, Florida, United States.
  • Cookies – Small data files stored on your device to track usage and improve functionality.
  • Country – United States (Florida).
  • Device – Any device capable of accessing the Service, including computers, tablets, or smartphones.
  • Personal Data – Any information that identifies or can reasonably identify an individual.
  • Service – Our websites, CRM systems, automation tools, AI services, communications, and related offerings.
  • Service Providers – Third parties that perform services on our behalf (e.g., hosting, analytics, messaging).
  • Usage Data – Automatically collected data such as IP address, browser type, pages visited, and session duration.
  • You – The individual or legal entity accessing or using the Service.

2. Information We Collect

a. Personal Data

We may collect personal information you voluntarily provide, including:

  • Name
  • Email address
  • Phone number
  • Business name
  • Billing address (if applicable)
  • Payment information (processed by third-party providers only)
  • Information submitted via contact forms, booking forms, or CRM interactions

b. Usage Data

Collected automatically when using the Service, including:

  • IP address and approximate location
  • Browser type and version
  • Device identifiers and operating system
  • Pages visited, time on site, referral URLs

c. Cookies & Tracking Technologies

We use cookies, pixels, web beacons, and similar technologies to:

  • Recognize returning visitors
  • Store preferences
  • Analyze traffic and performance
  • Support advertising and remarketing

You may disable cookies via your browser settings, though some features may not function properly.

3. How We Use Your Data

We use collected data to:

  • Provide and maintain the Service
  • Manage accounts, bookings, and CRM records
  • Communicate via email, SMS, phone, or AI-based systems
  • Send service-related messages and updates
  • Deliver promotional communications (only with consent)
  • Improve performance and user experience
  • Monitor usage, prevent fraud, and enforce policies
  • Comply with legal and regulatory obligations

4. SMS & Mobile Messaging Privacy Disclosure

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Text messaging originator opt-in data and consent information will not be shared with any third parties, except for:

  • Aggregators
  • Telecommunications carriers
  • Messaging service providers required to deliver SMS/MMS messages

Information sharing with subcontractors in support services (such as customer service or platform infrastructure) is permitted.

5. Disclosure of Your Personal Data

We may disclose your information:

  • To Service Providers strictly to operate and support the Service
  • In connection with a business transfer, merger, or acquisition
  • To comply with legal obligations or lawful requests
  • With your explicit consent

All categories above exclude SMS opt-in and consent data, which is handled separately as described above.

6. AI Agent Disclosure

LancoTech LLC may use AI-powered chat or voice agents (“AI Agents”) to assist with customer service, scheduling, lead handling, and automation.

By interacting with AI Agents, you acknowledge that:

  • You may be communicating with an automated system
  • Interactions may be recorded and analyzed to improve service quality
  • AI-generated responses are informational and not professional advice
  • You may request human assistance or opt out where available

7. Advertising & Analytics Integrations

We may use third-party tools such as:

  • Google Analytics
  • Google Ads
  • Meta (Facebook/Instagram) Pixel
  • Other analytics or advertising platforms

These tools may collect anonymized usage data via cookies or pixels.

You may manage ad preferences through:

8. Data Retention

We retain personal data only as long as necessary for:

  • Business operations
  • Legal and regulatory compliance
  • Dispute resolution
  • Security and fraud prevention

Usage data may be retained longer for analytics and internal improvements.

9. Data Transfers

Your information may be processed or stored outside your state or country. We implement reasonable safeguards to protect your data consistent with applicable laws.

10. Your Privacy Rights

Depending on your location, you may have rights to:

  • Access your personal data
  • Request correction or deletion
  • Withdraw consent
  • Restrict or object to certain processing

California Residents (CCPA / CPRA)

California residents have the right to:

  • Know what personal data we collect and how it’s used
  • Request access, deletion, or correction
  • Opt out of the sale of personal data (we do not sell data)
  • Avoid discrimination for exercising privacy rights

Requests can be submitted using the contact information below.

11. Children’s Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us information, contact us for removal.

12. Links to Other Websites

Our Service may contain links to third-party websites. We are not responsible for their privacy practices or content.

13. Data Security

We use commercially reasonable technical and organizational safeguards to protect your data. However, no transmission method is 100% secure.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

15. Contact Information

For privacy-related questions or requests, contact:

LancoTech LLC
Port St. Lucie, FL 34953
Email: [email protected]
Phone: +1 (772) 812-6884